Your booking and cancellation
How do I cancel a booking?
In My bookings. You see the refund before you confirm.
Whether you get money back depends on the rate: free cancellation until a date and time, refundable with a fee, or non-refundable.
How to cancel
- Open your booking in My bookings.
- Press “Calculate refund”: we show the refund amount or the cancellation fee.
- Check the amount and confirm the cancellation.
For a non-refundable rate the money is not returned. If cancellation is not available online, write to support.